Last Updated: September 19, 2026
Welcome to VISIVA Digital.
These Terms & Conditions (“Terms”) govern your use of the VISIVA Digital website and the general terms applicable to enquiries, proposals, quotations, and services provided by VISIVA Digital (“VISIVA”, “we”, “us”, or “our”).
By accessing or using this website, contacting us, submitting an enquiry, requesting a quotation, or engaging our services, you acknowledge that you have read and understood these Terms.
If you do not agree with these Terms, please do not use the website or engage our services.
VISIVA Digital provides digital presence and visibility solutions for growing businesses.
Our solutions may include:
VISIVA is backed by UpGro Digital and may use its experience, technology, processes, resources, and capabilities in delivering services.
VISIVA primarily focuses on businesses in Saudi Arabia.
Our secondary markets are the United Arab Emirates and India.
We may also provide services to clients in other countries internationally.
You may use this website for lawful purposes only.
You agree not to:
When you submit an enquiry, contact form, quotation request, or other information through our website, you agree that the information you provide is accurate and reasonably complete.
You are responsible for ensuring that information submitted to us does not knowingly violate applicable laws, infringe the rights of another person or organization, contain malicious software, or contain unauthorized confidential information belonging to another party.
Submitting an enquiry through our website does not automatically create a contract between you and VISIVA.
Any quotation, proposal, estimate, or project recommendation provided by VISIVA is subject to the specific scope of work, services included, applicable pricing, payment terms, project timelines, client responsibilities, and any additional terms included in the proposal or agreement.
A project becomes binding when the applicable proposal, quotation, service agreement, or other contractual document has been accepted by the relevant parties.
The exact services to be delivered will depend on the agreed project scope.
Unless expressly included in a written proposal or agreement, services may not include:
Prices are based on the scope of services agreed with the client.
Applicable taxes, third-party costs, payment schedules, and other payment conditions will be communicated through the applicable quotation or agreement.
Work may be paused where agreed payments are overdue.
The specific payment terms stated in the accepted quotation or agreement will take precedence over general information on this website.
Project timelines are estimates unless a specific completion date has been expressly agreed in writing.
Timelines may depend on:
Clients are responsible for providing accurate and timely information, content, approvals, credentials, assets, and other materials reasonably required to deliver the agreed services.
The client is responsible for ensuring that materials supplied to VISIVA do not infringe third-party rights.
VISIVA may provide digital presence, visibility, marketing, local discovery, or related services.
However, no specific business result can be guaranteed unless expressly stated in a written agreement.
Factors outside our direct control may affect results, including algorithms, platform policies, competition, market conditions, third-party changes, customer behaviour, reputation, responsiveness, technical performance, and applicable laws.
VISIVA may use or work with third-party platforms and services, including Google, Meta, WhatsApp, hosting providers, domain providers, analytics platforms, advertising platforms, payment providers, and other technology services.
Third-party platforms operate independently and may change their features, policies, pricing, availability, algorithms, technical requirements, or account rules.
Unless otherwise agreed in writing, the VISIVA website, including its design, branding, text, graphics, layout, visual elements, code, and other original materials, belongs to VISIVA Digital or its respective licensors.
For client projects, ownership and usage rights for deliverables will be determined by the applicable quotation, proposal, service agreement, or other written agreement.
The client retains responsibility for the legality, accuracy, ownership, and authorization of content and materials supplied by the client.
The client grants VISIVA the necessary permission to use those materials solely for the purpose of delivering the agreed services.
The number of revisions included in a project will depend on the agreed scope.
Requests that materially change the original scope may be treated as additional work and may require a revised quotation or additional charges.
Either party may have rights to terminate or suspend a project according to the terms of the applicable service agreement or quotation.
If a client requests cancellation after work has commenced, fees may remain payable for work already completed, committed third-party costs, or other non-refundable costs, subject to the applicable agreement and law.
Where confidential information is shared during a project, both parties should take reasonable steps to protect such information from unauthorized disclosure.
Where a separate confidentiality agreement or NDA is signed, that agreement will govern the relevant confidential information.
Your use of this website and our handling of personal information are governed by our Privacy Policy.
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, error-free, uninterrupted, completely secure, or free from technical issues.
Our website may contain links to third-party websites or services.
VISIVA does not control third-party websites and is not responsible for their content, availability, security, privacy practices, terms, products, or services.
To the extent permitted by applicable law, VISIVA will not be responsible for indirect, incidental, special, consequential, or business losses arising from your use of the website or services.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
VISIVA will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, government actions, internet or telecommunications failures, cybersecurity incidents outside our reasonable control, platform outages, hosting failures, war or civil unrest, strikes, regulatory changes, or other events beyond reasonable control.
We may update these Terms from time to time to reflect changes in our services, website, technology, applicable laws, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
For services provided in Saudi Arabia, the applicable contractual relationship may be governed by the laws and regulations of the Kingdom of Saudi Arabia, subject to the terms of the applicable service agreement and mandatory applicable law.
For clients located in the UAE, India, or other jurisdictions, the applicable governing law and jurisdiction may be specified in the relevant quotation, proposal, service agreement, or contract.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent necessary, and the remaining provisions will continue to apply to the extent permitted by applicable law.
These website Terms provide general terms for use of the VISIVA Digital website.
For paid services, the accepted quotation, proposal, service agreement, statement of work, or other written agreement between VISIVA and the client may contain additional or different terms.
If you have questions regarding these Terms & Conditions, our services, or your relationship with VISIVA Digital, please contact us through the contact details available on our website.
VISIVA Digital
Digital Presence & Visibility Solutions
Primary Market: Saudi Arabia
Secondary Markets: UAE and India
International: Available where applicable
Email: hello@visivadigital.com
By accessing and using the VISIVA Digital website, you acknowledge that you have read and understood these Terms & Conditions.
By engaging VISIVA Digital for paid services, you additionally agree to the specific terms contained in the applicable quotation, proposal, service agreement, or other written agreement provided for that service.