Privacy Policy

Last Updated: September 19, 2026

VISIVA Digital (“VISIVA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, contact us, request our services, or otherwise interact with us.

VISIVA Digital provides digital presence and visibility solutions for growing businesses, with a primary focus on businesses in Saudi Arabia, followed by the United Arab Emirates (UAE) and India, and with services available to clients internationally.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices and rights available to you.

By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

VISIVA Digital is a digital presence and visibility solutions brand backed by UpGro Digital.

Our services may include professional website solutions, digital presence development, visibility campaigns, social media setup and management, local discovery solutions, and related digital services.

For privacy-related questions or requests, you may contact us using the contact details provided on our website.

2. Markets We Serve

Our primary market is:

• Saudi Arabia , United Arab Emirates and India

We may also provide services to businesses and individuals in other countries internationally.

Where applicable, we take into consideration the privacy and data protection requirements that apply to the individuals and activities concerned.

For users in Saudi Arabia, personal data processing may be subject to the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.

3. Information We Collect

We may collect information that you voluntarily provide to us, including:

Contact Information

• Full name
• Business name
• Email address
• Mobile or WhatsApp number
• Country
• Business location
• Other contact information you choose to provide

Business Information

When you contact us or request our services, we may collect information such as:

• Business type
• Business requirements
• Services you are interested in
• Website or social media information
• Project requirements
• Other information relevant to providing our services

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies used on the website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• General website usage information

We may use cookies or similar technologies where necessary for website functionality, analytics, security, or improving user experience.

4. How We Collect Information

We may collect information when you:

• Submit a contact form
• Request a quotation
• Contact us through WhatsApp
• Contact us by email
• Request information about our services
• Communicate with our team
• Visit or interact with our website
• Otherwise voluntarily provide information to us

We aim to collect only information that is reasonably necessary for the relevant purpose.

5. Why We Use Your Information

We may use the information we collect for purposes including:

• Responding to enquiries
• Understanding your business requirements
• Preparing quotations and proposals
• Communicating with you about requested services
• Providing and managing our services
• Managing projects and client relationships
• Improving our website and services
• Providing customer support
• Maintaining website security
• Preventing misuse, fraud, or unauthorized activity
• Meeting applicable legal or regulatory obligations
• Keeping appropriate business records

We do not intend to collect personal information beyond what is reasonably necessary for the purposes for which it is processed.

6. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information on the basis of:

• Your consent
• Taking steps at your request before entering into an agreement
• Performing a contract or providing requested services
• Compliance with applicable legal or regulatory obligations
• Other lawful grounds available under applicable data protection laws

Where consent is the applicable basis, you may have the right to withdraw that consent, subject to applicable legal requirements and limitations.

7. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Service providers supporting our website or business operations
• Technology and hosting providers
• Communication or messaging service providers
• Analytics or website service providers
• Professional advisers where necessary
• Government authorities or regulatory bodies where legally required
• Other parties where you have requested or authorized such disclosure

Where third-party service providers process personal information on our behalf, we seek to use appropriate contractual, technical, and organizational safeguards.

8. WhatsApp and Third-Party Services

VISIVA may provide WhatsApp and other third-party communication options to make it easier for you to contact us.

If you choose to communicate with us through a third-party platform, your interaction may also be subject to that platform's own privacy policy and terms.

We recommend reviewing the privacy practices of third-party services before providing personal information through them.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• Keep the website functioning properly
• Understand website usage
• Improve website performance
• Remember certain preferences
• Support analytics or other website functionality

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

10. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no website, online communication method, or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through ordinary website forms, email, or messaging services unless specifically requested and appropriate safeguards are available.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services
• Maintaining business and client records
• Resolving disputes
• Enforcing agreements
• Meeting legal, regulatory, accounting, or reporting requirements

When personal information is no longer required, we may delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements and our internal procedures.

12. International Data Transfers

Because VISIVA serves clients across Saudi Arabia, the UAE, India, and internationally, information may in some circumstances be processed or stored in countries other than the country in which you are located.

Where personal information is transferred across borders, we aim to apply appropriate safeguards and comply with applicable data protection requirements relating to international or cross-border transfers.

For individuals in Saudi Arabia, cross-border processing or transfer of personal data will be handled in accordance with applicable requirements of the Saudi Personal Data Protection Law and its related regulations.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include the right to:

• Know whether we process your personal information
• Request information about the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion or destruction of personal information where legally applicable
• Request restriction of certain processing where applicable
• Withdraw consent where consent is the applicable basis
• Object to certain processing where applicable
• Request other rights provided under applicable data protection laws

For individuals in Saudi Arabia, applicable rights are provided under the Saudi Personal Data Protection Law and its implementing regulations.

Requests may be subject to applicable legal requirements, verification procedures, and lawful limitations.

14. How to Exercise Your Rights

If you would like to make a privacy-related request, contact us through the contact information provided on our website.

When submitting a request, please provide enough information for us to understand and verify your request.

We may request reasonable information to verify your identity before responding to a request involving personal information.

We will handle valid requests in accordance with applicable law.

15. Children's Privacy

Our website and services are intended primarily for businesses and general audiences.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes to our website
• Changes in technology
• Changes in applicable laws or regulations
• Changes to our privacy practices

When we make material changes, we may update the “Last Updated” date shown at the top of this page and, where appropriate, provide additional notice.

We encourage you to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy, our data practices, or your personal information, please contact VISIVA Digital through the contact information available on our website.

VISIVA Digital

Digital Presence & Visibility Solutions

Primary Market: Saudi Arabia, UAE and India

International: Available where applicable

Email: hello@visivadigital.com

QP4H+X7M Al Mughrizat, Riyadh,12482 , Saudi Arabia - +966 544 911 275

19. Applicable Privacy Requirements

This Privacy Policy is intended to provide a clear explanation of our privacy practices and should be read together with any applicable laws and regulations.

For users and activities subject to Saudi Arabian law, this includes the Saudi Personal Data Protection Law (PDPL) and its implementing regulations.

For users in other jurisdictions, additional privacy rights or obligations may apply depending on the applicable law and circumstances.

If there is a conflict between this Privacy Policy and a mandatory requirement of applicable law, the applicable mandatory legal requirement will prevail.